“Making it right” letter for a regional landscaper

This letter was written for a landscaper in the Stateline region who needed to make things right with some customers whose lawns had been damaged. Since the issue was between them and their customers, I’ve “filed the serial numbers” off this one.

Dear Valued Customer,

We wanted to write and apologize for the damage to your lawn, let you know how it happened and how we’ll make it right.

We had experienced some minor incidents of vandalism at our facility. Recently, these vandals added extra chemicals to a pre-mixed tank which had been put away overnight. Not knowing the mix was far too strong, our licensed applicator sprayed it as usual, and…well, you know the rest. We’ve taken steps to make sure it won’t happen again.

You’ll find a refund check enclosed, but your lawn is an important part of your home and we’re committed to making it beautiful. We won’t be happy until your lawn is lush and green again.

However, this will require some patience on your part.

To restore your lawn, we’ll need to reseed with new grass. Summer is about to begin, and summer is definitely¬†NOT the time for reseeding. Heat and humidity can cause a great deal of damage to grass seedlings, causing disease, root damage or death. To ensure your new lawn starts healthy and stays healthy we need to wait until September, when we can count on the temperature being below 80 degrees in the day and 65 degrees at night most of the time.

At that point, we’ll do whatever it takes to give you a quality lawn which is the same as or better than the one you had before this unfortunate incident. This is our promise to you, and we hope we’ll be able to provide you the best lawn care available for years to come.

If you have any questions, please don’t hesitate to call.

Sincerely,

Joe Landscaper